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Excellence in business communication 4th canadian edition pdf
D) extremely careful planning.
Bookmark /work/6089779, work ID 6089779, user activity, work history.
Answer: deceptive Type: FB Page Reference: 16 80) An organizations _ is the canadian mixture of values, traditions, and habits that give a place its atmosphere or personality.Answer: decoding Type: FB Page Reference: 12 77) After getting a message, a receiver responds by giving the sender.Answer: Grapevines tend to be most active when employees believe the formal network is not providing the information they want or need.A) True B) False Answer: B Type: TF Page Reference: 20 30) Constructive feedback focuses excellence on the process and not the outcomes of communication.B) False, answer: B, type: TF Page Reference: 10 9) The grapevine is another name for formal horizontal communication.Technology, globalization, and other forces have dramatically changed the practice of business communication in recent years.B) False, answer: B, type: TF Page Reference: 2 2) Unclear communication not only results in errors and missed deadlines, but also excellence lies at the root of many other serious workplace issues.Type: ES Page Reference: 17-21 99) Describe constructive feedback and compare it with canadian destructive business feedback.On the other hand, communication that flows downward is geared primarily toward helping employees do their jobs.The receiver gets the message and decodes it, seeking to absorb and understand.Finally, the receiver provides feedback so that the sender can decide whether or not the message has been correctly understood.Answer: An audience-centred approach requires learning as much as possible about the receivers biases, education, age, social status, style, and point of view.Answer: A Type: MC Page Reference: 17 61) Which of the following is an example of an ethical dilemma?Communication Challenges in a Diverse, Global Marketplace.A) True B) False Answer: A Type: TF Page Reference: 17 26) Sending more messages edition is usually better than not sending enough. Answer: Constructive feedback sometimes canadian called constructive criticism focuses on the process and outcomes of communication, not on the people involved.
D) a companys sponsorship of cultural events.
To overcome such problems, many businesses are now adopting flatter structures that reduce the number of layers.
B) receiving the abbyy message.They also offer compelling, persuasive arguments and recommendations rather than simply pointing out problems.B) potential employee promotions.D) fear a loss of their control over the flow of information.A) True B) False Answer: A Type: TF Page Reference: 24 36) Because of technologys speed and efficiency, it is the best choice for abbyy every communication situation.A) True B) False Answer: B Type: TF Page Reference: 9 15) Information has become one of the most important resources in business today.B) C) annual reports.C) giving feedback to finereader the sender.Format, on-line Supplement, iSBN-13:, availability, important: To use the test banks below, you must download the TestGen software from the.Answer: B Type: MC Page Reference: 9 45) Statements finereader to the press, letters to investors, advertisements, and price announcements require _ A) group meetings.He formerly held finereader positions with Pacific Bell and Texaco.Flatter organizational structures usually make it easier to communicate effectively.Answer: diversity Type: FB Page Reference: 12-13 73) The exchange of information within an excellence organization is referred to as _ communication.Designing book and Delivering Business Presentations.Completing Business Messages. Type: ES Page Reference:.
Learn business communication skills by example.
D) include as much detail as possible, even if it is not immediately needed.
B) give facts not impressions.
A) True B) False Answer: A Type: TF Page Reference: 10 17) Whether youre listening or speaking, communication is a two-way process.
B) False, answer: A, type: TF Page Reference: 10 8) Although companies often communicate with outsiders in a formal manner, informal contacts with outsiders are not important.
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